Lenovo (Beijing) co., LTD

Company profile

Lenovo was founded by 12 researchers in 1984 with a project investment of more than 300,000 us dollars by the institute of computing technology of the Chinese academy of sciences. It is a well-known enterprise group company with diversified development trends in the big data industry and a modern technology company with considerable innovation capacity.

As a leading company in the world computer market, lenovo is engaged in the development, design, manufacture and marketing of reliable, safe and easy to use technical goods and high-quality technical professional services to help customers and partners around the world to achieve success. Lenovo's key products include desktop computers, web servers, laptops, smart TV sets, photocopiers, pdas, mainboard interfaces, mobile phones, all-in-one computers, etc.

Established in 1995, lenovo call center system has been developing into a new multi-media system customer contact management center for more than a decade. It tries its best to create an integrated service support mode for customer contact management center, including telephone, Internet, mobile phone and other mobile intelligent terminals and SNS. The three management centers in Beijing, wuxi and hefei respond to each other from a distance, without responding to customers anytime and anywhere.

On June 29, 2013, lenovo service wuxi city management center was put into use, which is a key milestone of lenovo service distributed system call center system management method. Wuxi management center has already released the current 700 technical engineers, at least university undergraduate and graduate degrees account for about 75%, will be more than 800 people operating scale, it is a young, dynamic project engineer team. Wuxi management center, in terms of functions, includes comprehensive business processes such as well-known brand experience store, service support management center, it Internet management method service project and AWS management center of lenovo telecom network. In order to ensure lenovo's full service support and professional delivery of it Internet management services, lenovo service Beijing municipal management center and wuxi municipal management center have established various disaster backup files according to the consistent management method of multi-station routers, and lenovo service will never be interrupted when implemented.

Lenovo is the first company in China according to COPC validation, and only a 6 times according to the authentication enterprise, since 2007 the best call center system award for 13 years, Beijing, wuxi, hefei, Hong Kong and delivery of the goods, a total of 3000 + technical engineers, service project product cover Pc, tablet, a variety of types such as television, network, server, with the industry leading service project evaluation management system, and create industry leading information service delivery way, show me your video, studio, service robot continuous service project. The number of annual phone service projects exceeds 3.5 million, the number of annual phone service projects exceeds 4 million, and the number of annual Chat service projects exceeds 1.5 million. The customer praise rate of each ring road exceeds 96%.